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Contact the OUR

The Office of the University Registrar provides service to the university community. Please use the information below to identify the appropriate contact. By contacting the OUR based on specific needs, the OUR personnel can respond to inquiries and provide assistance as quickly as possible.

AU Central provides frontline assistance for students requesting the services of the Office of the University Registrar, Veterans Services, and Student Accounts. AU Central is located in Asbury 201, and is open Monday, Tuesday, Thursday, and Friday from 9 AM - 5 PM, and on Wednesday from 10 AM - 5 PM. AU Central staff are currently teleworking due to the COVID-19 crisis and unavailable for in person appointments. Contact AU Central by email at aucentral@american.edu, live chat, or by phone at 202-885-8000.

Note: Please write to only one of the following emails per request.
OUR Email Directory Services
registrar@american.edu General inquiries, student assistance
academic_scheduling@american.edu Classroom scheduling, course section creation and changes
degreeaudit@american.edu Degree audit set-up
graduation_services@american.edu Graduation, degree clearance, diplomas
OUR_reports_security@american.edu Business Intelligence (BI) reporting or access requests, operational reports
OURstudentsystems@american.edu

Security access requests, registrar website updates, forms, technical issues

record_services@american.edu Grading, incompletes, study abroad, tools of research
registration_services@american.edu Current term registrations, cohorts, degree/enrollment verification inquiries, withdrawals/separation, preregistration emails
reg_online@american.edu Online program support
transcript_services@american.edu Transcript requests
transferarticulation@american.edu Transfer credit articulation
curriculum_services@american.edu

University Catalog, Curriculog, course/curriculum queries

OUR Personnel Directory

View the directory